Refund Policy

Last updated: 11/21/2025

AI AWARE™ uses Paddle as merchant of record for payment processing. All refunds are processed through Paddle according to their refund policy and our terms below.

Refund Eligibility

We offer full refunds within 30 days of purchase for customers who are not satisfied with our service. To request a refund, please contact our support team with your order details.

How to Request a Refund

To request a refund, please email support@aiawareapp.com with your order number and reason for the refund request. We aim to process all refund requests within 5-7 business days.

Processing Time

Once approved, refunds are processed by Paddle and typically appear in your original payment method within 5-10 business days, depending on your bank or payment provider.

Exceptions

Refunds may be denied for accounts that violate our terms of service or show evidence of abuse. Each refund request is reviewed individually.

Contact

For refund requests or questions, please contact us at support@aiawareapp.com